Frogs Aquatics
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Frequently Asked Questions


General Information and Pricing

         Term dates 2022
     
   Term 1 - Monday 31st January - Saturday 9th April 2022.
         Term 2 - Monday 2nd May - Saturday 9th July 2022
         Term 3 - Monday 25th July - Saturday 1st October 2022
​          Term 4 - Monday 17th October - Saturday 17th December 2022
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          Enrolment and bookings
         Frogs Aquatics (Paeroa Swim School) require all visitors to sign in                   using the Covid Tracer App . This includes our staff,                                           contractors, customers and any visitors to the Goldfields School site.

         How often are classes?
          We run weekly classes to align with the four primary school dates.
          Children attend lessons once a week during term time, with classes                on the same day and time each week. Please be aware classes aren't            held on public holidays or a Saturday of a long weekend
          Is the Goldfields School swimming pool heated?
          Yes the Goldfields School pool is heated year round,
          When can I sign up for swimming lessons
          
Our infant swimming programme starts from 3 months of age. You                can sign up for any of our programmes throughout the term subject              to space availability. If we don't have space we can waitlist you                        for your preferred day.
          Can I change my booking?
         
Get in touch with us and we can check availability
          How do I cancel my booking
          You can cancel your booking at any time by emailing us on                             admin@frogsaquatics.co.nz - We will pro rata a refund based on the               number of lessons remaining in the term that won't be used. In the               case where your child/children misses a class, please be aware that               no credit will be given for non attendance and we do not provide                   make up lessons. If you wish to stop your booking for the following               term please notify us before the end for the current term.
         How do I book for next term?
          
All bookings are term based and perpetual, if you are currently e                    enrolled in a class your booking will automatically be rolled over the              following term, this means you keep the same class day and time. To            confirm the booking all that is required is to make full payment by th            the due date on the invoice. If payment isn't received by the due date            your booking will be cancelled and we cannot guarantee a place in a              class for the following term. You will need to contact us to rebook.
         
          Lesson costs and payments

          How much do lessons cost?
          The cost of group lessons is $15.00 per lesson per child. We ask for                full payment at the time of booking to secure your place in the class.            Please note that classes aren't held on public holidays or on a                        Saturday when it's a long weekend. If you normally swim on these                days fees are automatically adjusted to take this into account at time            of booking.
          How do I pay for swimming lesson
          
 Internet Banking - When you receive your invoice you will see a bank            account number for payment. Once we receive the payment a receipt i         is automatically sent.
          Genoapay - If you wish to pay by this method you need to register at            www.genoapay.com and let us know. We will then process payment              and you receive a text with link to confirm payment.
          What happens if I don't pay by the due date?
          All bookings are term based and perpetual. To confirm the booking               you need to pay by the due date on the invoice. If payment isn't                     received by the due date your booking with be cancelled and we                     cannot guarantee a place in a class for the following term. You will                 need to contact us to rebook. Please note we reserve the right to                   combine or cancel classes or change your swim teacher if necessary.

         Class requirements and information

         What do I need to bring
         We have a compulsory swim cap policy for all children from the age               of 6 months. For your lesson your require towel, togs, swim cap and             goggles if you wear them.
         What does my baby need to wear for lessons?
         Please ensure all children under the age of three years wear a water             proof nappy and tight fitting togs over to minimise the risk of                         accidents.
         Do I need to be in the water with my child?
         If you've enrolled in our infant programme, a parent or caregiver    be           must be in the water to assist the child. Once the child has turned 3               years the parent or caregiver can watch from the side of the pool.
        How long are swimming lessons?
​        All learn to swim classes are 25 minutes.
       If my child misses a swimming lesson can we make it up at a later date?
       Unfortunately, we cannot offer make up lessons and do not offer                   refunds when a child misses a swimming class.
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Contact us about our aquatic programmes

FOR ONLINE BOOKINGS CLICK HERE

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​Opening Hours: Monday – Friday – 3.00pm – 6.00pm, Saturday 9.00am - 12.00pm
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General Info and Pricing  |  Swimming Classes  |  Online Bookings  |  Contact
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  • Home
  • About us
  • Our Staff
  • Our Classes
  • School Swimming
  • FAQ
  • Contact
  • Terms & Conditions